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Night Auditor / Front Desk Agent

The Westin Westminster

Job Summary

The Westin Westminster is seeking dependable and guest-focused individuals to join our Front Office team. We are currently hiring for two scheduling options:

Part-Time Night Auditor – 2 overnight Night Audit shifts per week.
Full-Time Front Desk Agent / Night Auditor – 2 overnight Night Audit shifts and 2 PM Front Desk shifts per week.

This position combines exceptional guest service with the accuracy and attention to detail required for overnight hotel operations. Night Audit responsibilities include completing the hotel’s end-of-day process, balancing daily transactions, preparing reports, and assisting late-night and early-morning guests.

Candidates interested in the full-time position must be comfortable working both PM Front Desk shifts and overnight Night Audit shifts each week.

Key Responsibilities:

Front Desk Operations:

Greet and assist guests with check-ins, check-outs, room assignments, and general hotel needs.
Handle reservations, cancellations, room changes, and guest accounts accurately using Marriott systems.
Answer phones and respond promptly and professionally to guest requests and concerns.
Utilize GXP to document guest requests and follow up to ensure completion.
Provide information about hotel services, amenities, and local attractions.
Handle guest payments, deposits, and account inquiries accurately.
Communicate effectively with Housekeeping, Engineering, Security, and other departments.
Resolve guest concerns professionally and involve management when necessary.
Maintain a professional, welcoming, and service-focused Front Desk environment.

Night Audit Duties:

Complete the hotel's overnight audit and end-of-day procedures.
Balance and reconcile daily hotel revenue from rooms, food and beverage outlets, parking, and other revenue-generating departments.
Verify and post room charges, taxes, adjustments, and other transactions accurately.
Post parking and other applicable revenue to the appropriate accounts in accordance with hotel procedures.
Audit cashier reports and payment methods and ensure all required documentation is complete.
Investigate and resolve discrepancies in guest and departmental accounts.
Prepare and distribute daily revenue, occupancy, and management reports.
Complete required financial and operational reports accurately and on time.
Perform the business-day close in accordance with Marriott and Columbia Sussex procedures.
Maintain accurate records and communicate important overnight information to the incoming Front Office team and hotel management.

Qualifications:

Previous hotel Front Desk or Night Audit experience preferred.
Marriott experience strongly preferred but not required.
Experience with LightSpeed (LSPMS), MARSHA, GXP, or similar hotel systems is a plus.
Strong math, analytical, and problem-solving skills.
Excellent attention to detail, particularly when handling financial transactions and reports.
Strong customer service and communication skills.
Ability to remain calm, professional, and solution-oriented when handling guest concerns.
Dependable, punctual, and capable of working independently during overnight hours.
Comfortable using Microsoft Excel, Outlook, and other basic office applications.
Ability to work weekends and holidays based on hotel business needs.

Schedule and Availability:

Part-Time Night Auditor:

2 Night Audit shifts per week.
Night Audit shift is typically 11:00 PM – 7:00 AM.
Weekend and holiday availability may be required based on scheduling needs.

Full-Time Front Desk Agent / Night Auditor:

4 shifts per week.
2 Night Audit shifts, typically 11:00 PM – 7:00 AM.
2 PM Front Desk shifts.
Candidates must be comfortable transitioning between PM and overnight schedules.
Weekend and holiday availability is required.

Why Join Us?

At The Westin Westminster, our Front Office team plays a critical role in creating an exceptional guest experience while ensuring the accuracy and smooth operation of the hotel.

Whether joining us as a Part-Time Night Auditor for two nights per week or as a Full-Time Front Desk Agent / Night Auditor working two PM and two overnight shifts each week, you will have the opportunity to develop experience across multiple areas of Front Office operations.

Benefits include:

Competitive pay.
Marriott travel discounts and perks.
Health, dental, and vision benefits for eligible employees.
Paid time off for eligible employees.
Training and career development opportunities.
Opportunities for advancement within hotel operations.

If you are dependable, detail-oriented, comfortable working independently, and committed to providing excellent guest service, we invite you to apply and join the Front Office team at The Westin Westminster.

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